About Dave Mays Automotive
Dave Mays Automotive was founded officially in 1975 by Dave and fellow entomology student, Terry Chester. Dave and Terry worked together for 13 years before Terry founded a marketing and advertising business called Adbiz, Inc. The original Dave Mays Automotive location was a 4-bay warehouse in the Hugh Edwards Industrial Park in Northeast Gainesville just west of Waldo Road. The present location is directly across the street in a building that houses 10-bays along with a spacious lobby, parts room, break room and gated parking. This dream facility was a collaboration of mechanic Mark Wagoner and builder Claude Harpe along with Dave. The grand opening for the new facility was in January 2006. Today, Dave Mays Automotive continues to provide exceptional customer service along with trusted mechanical repair. We know you have choices and we thank you for choosing Dave Mays Automotive for quality work performed by top quality technicians."
ASA’s Code of Ethics
The owners and managers of automotive service businesses that belong to the Automotive Service Association (ASA) agree to adhere to a Code of Ethics. ASA’s Code of Ethics is the automotive service industry’s standard for professional business practices.
• To perform high-quality repair service at a fair and just price.
• To use only proven merchandise of high quality distributed by reputable firms.
• To employ the best skilled technicians obtainable.
• To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
• To have a sense of personal obligation to each customer.
• To promote good will between the motorist and members of the association.
• To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
• To offer the customer a price estimate for work to be performed.
• To furnish or post copies of any warranties covering parts or services.
• To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
• To notify the customer if appointments or completion promises cannot be kept.
• To maintain customer service records for one year or more.
• To exercise reasonable care for the customer’s property while in our possession.
• To maintain a system for fair settlement of customer’s complaints.
• To cooperate with established consumer complaint mediation activities.
• To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
• To uphold the integrity of all members of the Automotive Service Association.