Dave Mays Automotive was founded officially in 1975 with fellow entomology graduate student Terry Chester under the corporate name Gemini Energy Inc. (long before Goodyear used the Gemini name) because of the astrological sign they had in common. Terry worked with Dave for 13 years before founding a marketing and advertising business of his own known as Adbiz, Inc. The original Dave Mays Automotive location was a 4-bay warehouse in the Hugh Edwards Industrial Park (Gainesville’s Northeast Industrial Park), just west of Waldo Road. The present location is now directly across the street.
Mark Wagoner joined Dave Mays Automotive in the early 1990s and mentored numerous students from the AS degree program of Santa Fe Community College, including present-day employee master technician Richard Nico. Many lunchtime napkin drawings were reviewed before Mark put together a computer simulated “walk through” of our dream facility. Thanks to the perseverance of long-time friend and builder Claude Harpe, our grand opening was in January 2006. At that time, we expanded our service menu to include tires and alignments and continue to provide expert customer service.
ASA’s Code of Ethics
The owners and managers of automotive service businesses that belong to the Automotive Service Association (ASA) agree to adhere to a Code of Ethics. ASA’s Code of Ethics is the automotive service industry’s standard for professional business practices.
- To perform high-quality repair service at a fair and just price.
- To use only proven merchandise of high quality distributed by reputable firms.
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each customer.
- To promote good will between the motorist and members of the association.
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
- To offer the customer a price estimate for work to be performed.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To notify the customer if appointments or completion promises cannot be kept.
- To maintain customer service records for one year or more.
- To exercise reasonable care for the customer’s property while in our possession.
- To maintain a system for fair settlement of customer’s complaints.
- To cooperate with established consumer complaint mediation activities.
- To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
- To uphold the integrity of all members of the Automotive Service Association.